Privacy Policy

We collect information you provide directly to us, such as when you create an account, apply for a mortgage, or contact us for support. This includes:

• Personal identification information (name, Emirates ID, passport details)
• Contact information (email address, phone number, mailing address)
• Financial information (income, employment details, bank statements)
• Property information (property details, purchase price, down payment)
• Documentation (salary certificates, bank statements, property documents)

We use the information we collect to:

• Process your mortgage application and provide our services
• Communicate with you about your application status
• Verify your identity and prevent fraud
• Comply with legal and regulatory requirements
• Improve our services and customer experience
• Send you relevant updates about our services (with your consent)

We implement industry-standard security measures to protect your information:

• 256-bit SSL encryption for all data transmission
• Secure data centers with 24/7 monitoring
• Regular security audits and penetration testing
• Access controls and employee training on data protection
• Compliance with UAE Data Protection Law and international standards

you have the right to:

• Access your personal data we hold
• Correct inaccurate or incomplete information
• Request deletion of your data (subject to legal requirements)
• Object to processing of your data for marketing purposes
• Request data portability
• Withdraw consent where processing is based on consent

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Mortgage-related documents are typically retained for 7 years after loan completion or application withdrawal, as required by UAE banking regulations.

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