Help Center

Frequently Asked Questions

Find answers to common questions about our loan process, requirements, and technology. Can't find what you're looking for? Our support team is here to help.

Loan Application Process

Eligibility Requirements

Security & Privacy

Technical Support

Installment Purchase, Returns & Financial Obligations

Still Have Questions?

Our expert support team is available 24/7 to help you with any questions or concerns. Get personalized assistance from real humans who understand your needs.

Live Chat

Available 24/7

Call Us

1-800-LOANTECH

Email Support

Response within 2 hours

Apply for Loan Contact Support

Loan Application Process

How quickly can I get approved for a loan?

What documents do I need to apply?

Can I track my application status?

What happens after I submit my application?

Eligibility Requirements

What credit score do I need?

Do you offer loans for self-employed individuals?

What's the minimum income requirement?

Can I apply if I have existing debt?

Security & Privacy

How do you protect my personal information?

Is it safe to upload documents online?

How do you verify my identity?

What privacy rights do I have?

Technical Support

I'm having trouble with the application. What should I do?

Can I save my application and complete it later?

Do you have a mobile app?

What browsers do you support?

Installment Purchase, Returns & Financial Obligations

How does the installment purchase process work through Positron Pay?

If I return a product, what happens to the loan and installments?

Can I withdraw the credit deposited to my wallet as cash?

Who is responsible for product quality, after-sales service, and installment repayment?

Still Have Questions?

Live Chat

Call Us

Email Support

Loan Application Process

How quickly can I get approved for a loan?

What documents do I need to apply?

Can I track my application status?

What happens after I submit my application?

Eligibility Requirements

What credit score do I need?

Do you offer loans for self-employed individuals?

What's the minimum income requirement?

Can I apply if I have existing debt?

Security & Privacy

How do you protect my personal information?

Is it safe to upload documents online?

How do you verify my identity?

What privacy rights do I have?

Technical Support

I'm having trouble with the application. What should I do?

Can I save my application and complete it later?

Do you have a mobile app?

What browsers do you support?

Installment Purchase, Returns & Financial Obligations

How does the installment purchase process work through Positron Pay?

If I return a product, what happens to the loan and installments?

Can I withdraw the credit deposited to my wallet as cash?

Who is responsible for product quality, after-sales service, and installment repayment?

Still Have Questions?

Live Chat

Call Us

Email Support